MIA Estates & Facilities requirements
MIA supports Estates & Facilities contractors, engineers and support staff who visit NHS hospitals and other participating healthcare providers.
Whether you are an individual contractor or an employer responsible for several employees, MIA helps you understand the training and credential requirements associated with visiting healthcare environments.
Through MIA membership, individuals can access relevant online training, record professional qualifications and supporting credentials, and register visits to participating healthcare providers.
Requirements may vary depending on your role, the work you undertake and the healthcare provider you intend to visit.
New to MIA? Register for MIA membership to begin completing the requirements relevant to your role.
Following registration, MIA will seek approval from your company's administrator before assigning you to the company. Your MIA ID card can only be issued once this assignment and all applicable membership requirements have been completed.
Already a member? Access your account through the MIA Member Login, for training, credentials and healthcare provider visits.
MIA Estates & Facilities membership is designed for contractors, engineers and support staff who visit participating NHS hospitals and other healthcare providers to undertake Estates & Facilities work.
This may include:
Building maintenance and repairs
Mechanical and electrical engineering
Heating, ventilation and air conditioning (HVAC)
Cleaning and facilities support services
Catering and hospitality services
Logistics and other support services
Whether you are an individual contractor or work for a company employing several people, MIA helps you understand and meet the relevant training and credential requirements.
Requirements may vary depending on your role, the work you undertake and the healthcare provider you intend to visit.
To meet the published MIA Estates & Facilities membership requirements, you must complete the mandatory online training courses listed below.
Mandatory online training
Code of Business Practice
Complete the Code of Business Practice requirement within your MIA membership profile.
Professional qualifications
Add details of your relevant professional qualifications to your MIA profile and upload supporting evidence in the Credentials section.
Requirements may vary depending on your role and the work you undertake.
Criminal record checks — DBS and PVG (Scotland)
Depending on your role and the healthcare provider you intend to visit, you may need to provide evidence of an appropriate criminal record check.
England and Wales — DBS
The appropriate level of Disclosure and Barring Service (DBS) check depends on your duties, eligibility and the healthcare provider's requirements.
Scotland — PVG and Disclosure Scotland
Membership of the Protecting Vulnerable Groups (PVG) scheme is a legal requirement for individuals undertaking regulated roles involving children or protected adults in Scotland.
Other roles may require a different type of disclosure through Disclosure Scotland.
Please confirm the appropriate requirements with your employer or the healthcare provider before applying.
DBS eligibility guidance
PVG regulated roles guidance
Recommended immunisations
Seasonal influenza vaccination is recommended in the current MIA Estates & Facilities guidance.
Individual healthcare providers may have additional occupational health or immunisation requirements depending on your role and the areas you need to access.
Need guidance?
Contact the MIA Customer Service Team at help@miaweb.co.uk.
Step 1 — Register for an MIA account
You can register directly through the MIA website or contact our Customer Service Team at help@miaweb.co.uk for assistance with setting up your account.
Step 2 — Complete your training and profile
Once registered, you can log in to your MIA account, complete your mandatory online training, update your profile and upload any relevant qualifications and supporting credentials.
You do not need to wait for company approval to complete these activities.
Step 3 — Company administrator approval
MIA will contact the relevant administrator within your company to request approval for you to be associated with their organisation.
Once approval has been received, the MIA team will manually assign you to the company.
You can continue completing your training and credentials while this approval is being arranged.
Step 4 — MIA ID card
Your MIA ID card cannot be issued until your company administrator has approved your association and MIA has manually assigned you to the company.
You must also have completed the applicable membership and credential requirements.
Step 5 — Register your healthcare provider visits
Once your membership and ID card requirements have been completed, you can use the MIA appointment booking system to register visits to participating healthcare providers, following their local access requirements.
Need assistance?
Email our Customer Service Team at help@miaweb.co.uk.
Company administrator approval
When you register for an MIA account, you are not automatically assigned to your employer.
MIA will contact the relevant administrator within your company to request approval for you to be associated with their organisation.
Once approval has been received, the MIA team will manually assign you to the company.
Can I complete my training while waiting for approval?
Yes. You can complete your mandatory online training, update your profile and upload relevant qualifications and credentials while MIA arranges company approval.
When can my MIA ID card be issued?
Your MIA ID card cannot be issued until:
Your company administrator has approved your association with the company.
MIA has manually assigned you to the company.
You have completed the applicable membership, training and credential requirements.
What if my company approval is taking longer than expected?
If you have registered but are still waiting to be assigned to your company, please contact the MIA Customer Service Team at help@miaweb.co.uk.
Our team can help you check the progress of your company assignment.
Supporting your Estates & Facilities workforce
MIA supports companies whose employees and contractors visit NHS hospitals and other participating healthcare providers.
Whether your organisation has a small number of employees or a larger workforce working across multiple healthcare locations, our team can help you understand the MIA membership process and the requirements relevant to your employees.
Registering employees
Employees can register for MIA membership directly through our website or contact the MIA Customer Service Team for assistance with setting up their accounts.
Company administrator approval
When an employee registers, they are not automatically assigned to your company.
MIA will contact the relevant company administrator to request approval for the individual to be associated with your organisation.
Once approval has been received, MIA will manually assign the employee to your company.
Training and credentials
Employees can complete their mandatory online training, update their profiles and upload relevant qualifications and credentials while company approval is being arranged.
MIA ID cards
An MIA ID card cannot be issued until the employee has been approved by the company administrator, manually assigned to the company by MIA and completed the applicable membership requirements.
Supporting multiple employees
If your company has several employees who require MIA membership, our Customer Service Team can provide guidance on registration, company assignment and the next steps.
Contact MIA
Email: help@miaweb.co.uk
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