Meet the MIA Team

If you’ve ever dealt with us, then you know the MIA Team are obsessed with providing the highest standards of service possible. Meet our Team below...

Nicola Arcos
Nicola Arcos

Managing Director

A recognisable face in the UK Healthcare Credentialing sector, Nicola brings over 10-years experience in working with both NHS and Private Hospitals in Supplier Credentialing. Having started in June 2023, Nicola stepped into the MD role at MIA with confidence that a single credentialing system can be used across all hospitals in the UK - and that just happens to be MIA.

Outside of work, mum of three Nicola enjoys nothing more than spending time in the gym, with her family, and her little princess pooch, Maggie.

Theresa Petty
Theresa Petty

Operations Director

Theresa has worked at MIA since April 2018, having previously worked at Wellards and East Sussex Healthcare NHS Trust. Theresa’s role as Operations Director is to keep the well-oiled machine that is MIA running, handling everything from HR, meetings, company processes, workload of the team, and of course, inadvertently starting an occasional office sing-along.

Theresa is also responsible for overseeing the improvements and content that appears on the website, and works closely with our Sales, Accounts and Customer Service Team to create internal process that help everything run as smoothly as can be! Outside of work Theresa enjoys travelling, walking, reading and spending time with her family.

Belinda Walter
Belinda Walter

Finance Director

Belinda started at Wellards in 2013 and began supporting the MIA service not long after joining. As MIA grew, she got involved in more areas of the service, including card annual renewals and training revalidations, as well as assisting with the all-important invoicing! Like others on the team, she moved with MIA when it was taken over by Medical Industry Ltd and now ensures the smooth running of the invoicing function. Her previous experience as an event manager means she remains organised and focused at all times.

When she is not at work or being a school-run mum, Belinda enjoys reading, going on long walks with the family and the odd bit of baking when time allows.

KA HR Manager
Katie Alliston

HR Manager

Katie joined the Medical Industry team in January 2024 after spending 5 years within the Education sector. She is passionate about helping people thrive whilst at work and brings a modern, forward-thinking approach to the Human Resource function. She is responsible for all HR areas including HR support for the team, employee relations and recruitment.

When not at work, Katie can be found walking her dog, Poppy, starting a new DIY project on her house or planning her next trip abroad.

Laura (1)
Laura Cull

Senior Healthcare Account Consultant

Laura has worked in the healthcare industry for the last nine years, starting in the healthcare research sector with Medicys Ltd and then joining the MIA team under Wellards before transferring to Medical Industry in 2017.

Her role mainly involves working closely with healthcare providers and their accounts, although she can sometimes be found working in other areas of the business with cardholders and developing MIA.

Laura is an avid scuba diver and is often found diving all year round in the UK. She has just started to take up running and exploring the forest trails where she lives in the New Forest.

Tom Rees

Healthcare Account Manager

Tom joined the Medical Industry team in October 2019 having spent 4 years in the private dental industry, specifically focusing on marketing and business administration. Bobby our Office Dog, and Tom’s bios could almost be the same, with Tom also offering a warm welcome to anyone entering the office with food or treats.

Initially joining the Customer Service Team, Tom’s role included providing support to cardholders and companies; processing ID cards, training setups and uploading credentials. From here, Tom took a Senior role, helping the Leadership Team put in place policies across Customer Service. Fancying a change, Tom then branched over to the Trust side of the business, and now works directly with NHS Healthcare Providers on access requirements for external representatives.

When not at work, Tom can be found in (m)any of the local pubs or on his sofa, watching a number of television programmes that Belinda & Theresa have recommended.

Nicola Howard

Client Relations Manager

Nicola has worked in the healthcare industry for over 20 years wearing many different hats, including publishing, conferences and data analytics. Whilst working for Binley’s/Wilmington Healthcare, Nicola joined the Wellards team and in June 2018 began working for Medical Industry Ltd.

Her main role is to develop relationships with medical product and pharma companies, promoting Medical Industry’s expertise in providing all types of training for these companies, working on a variety of bespoke and more general requirements, such as MIA. In her spare time, Nicola spends as much time as possible in Montenegro and whilst in England, she is an avid cook who also loves photography.

Rosie Delaney
Rosie Delaney

Client Relations Executive

Rosie joined MIA in January 2023. This was a big career change from previously owning a restaurant and food truck! Prior to that she has experience as a Medical Secretary for a private hospital.

Rosie lives locally in Tunbridge Wells with her two-year-old son, Oscar, and loves spending time going on adventures with him. She also loves crafts and makes and sells jewellery in her spare time. Rosie is partial to a frozen margarita and delicious food with friends.

Karen Murray
Karen Murray

Customer Service Executive

Karen joined the Medical Industry team in January 2023 after spending many years in the Education sector. Her role involves offering help and support to members. She has a teenaged son and has watched pretty much all the Marvel and DC movies with him! Molly the Pug, the family dog, loves her sausage treats! Karen enjoys gardening and spending time in it, along with landscape Oil painting when time allows. She is an avid avoider of any sort of exercise and always has a bottle of Sauvignon Blanc in the fridge at the ready. Karen’s bucket list includes Gorilla trekking in Uganda.

Tanya Willingham

Customer Service Executive

Tanya joined the Medical Industry team in November 2023 after spending 9 years in customer services in the medical devices industry.

If she isn’t running around after her 2 young daughters she’ll be in the gym or enjoying a long walk with her new puppy Beau!

She loves a good cup of tea and an occasional red wine and enjoys trying out new places to eat.


Office Puppy

Bonnie, our little office puppy, we call her our therapy pup, who brings a lot of joy to the office apart from when she decides to bark as its very piercing!