Meet the MIA Team
If you’ve ever dealt with us, then you know the MIA Team are obsessed with providing the highest standards of service possible. Meet our Team below...
Nicola Arcos
Managing Director
A recognisable face in the UK Healthcare Credentialing sector, Nicola brings over 10-years experience in working with both NHS and Private Hospitals in Supplier Credentialing. Having started in June 2023, Nicola stepped into the MD role at MIA with confidence that a single credentialing system can be used across all hospitals in the UK - and that just happens to be MIA.
Outside of work, mum of three Nicola enjoys nothing more than spending time in the gym, with her family, and her little princess pooch, Maggie.
Theresa Petty
Operations Director
Theresa has worked at MIA since April 2018, having previously worked at Wellards and East Sussex Healthcare NHS Trust. Theresa’s role as Operations Director is to keep the well-oiled machine that is MIA running, handling everything from HR, meetings, company processes, workload of the team, and of course, inadvertently starting an occasional office sing-along.
Theresa is also responsible for overseeing the improvements and content that appears on the website, and works closely with our Sales, Accounts and Customer Service Team to create internal process that help everything run as smoothly as can be! Outside of work Theresa enjoys travelling, walking, reading and spending time with her family.
Nicola Howard
National Sales Manager
Nicola has worked in the healthcare industry for over 20 years wearing many different hats, including publishing, conferences and data analytics. Whilst working for Binley’s/Wilmington Healthcare, Nicola joined the Wellards team and in June 2018 began working for Medical Industry Ltd. Her main role is to develop relationships with medical product and pharma companies, promoting Medical Industry’s expertise in providing all types of training for these companies, working on a variety of bespoke and more general requirements, such as MIA. In her spare time, Nicola spends as much time as possible in Montenegro and whilst in England, she is an avid cook who also loves photography.
Belinda Walter
Finance Manager
Belinda started at Wellards in 2013 and began supporting the MIA service not long after joining. As MIA grew, she got involved in more areas of the service, including card annual renewals and training revalidations, as well as assisting with the all-important invoicing! Like others on the team, she moved with MIA when it was taken over by Medical Industry Ltd and now ensures the smooth running of the invoicing function. Her previous experience as an event manager means she remains organised and focused at all times.
When she is not at work or being a school-run mum, Belinda enjoys reading, going on long walks with the family and the odd bit of baking when time allows.
Kevin Utton
National Sales Manager
Kevin joined Medical Industry Ltd in 2019 with 10 years’ experience in providing NHS market access and marketing solutions. During this time Kevin was the team leader for the medtech division within Wilmington Healthcare and was part of the team responsible for the development of their online platforms and multi-channel communications.
Kevin is now responsible for growth of Medical Industry Ltd’s training solutions that develop medtech and pharma industry representatives with the overall objective to improve knowledge and increase standards within the NHS.
As a new dad a lot of Kevin’s spare time is spent with his family going swimming, exploring parks and visiting farms, but before then he enjoyed mountain biking, playing football and supporting Tottenham Hotspur.
Laura Cull
Senior Healthcare Account Consultant
Laura has worked in the healthcare industry for the last nine years, starting in the healthcare research sector with Medicys Ltd and then joining the MIA team under Wellards before transferring to Medical Industry in 2017.
Her role mainly involves working closely with healthcare providers and their accounts, although she can sometimes be found working in other areas of the business with cardholders and developing MIA.
Laura is an avid scuba diver and is often found diving all year round in the UK. She has just started to take up running and exploring the forest trails where she lives in the New Forest.
Tom Rees
Healthcare Account Manager
Tom joined the Medical Industry team in October 2019 having spent 4 years in the private dental industry, specifically focusing on marketing and business administration. Bobby our Office Dog, and Tom’s bios could almost be the same, with Tom also offering a warm welcome to anyone entering the office with food or treats.
Initially joining the Customer Service Team, Tom’s role included providing support to cardholders and companies; processing ID cards, training setups and uploading credentials. From here, Tom took a Senior role, helping the Leadership Team put in place policies across Customer Service. Fancying a change, Tom then branched over to the Trust side of the business, and now works directly with NHS Healthcare Providers on access requirements for external representatives.
When not at work, Tom can be found in (m)any of the local pubs or on his sofa, watching a number of television programmes that Belinda & Theresa have recommended.
Adj Hagan-Mensah
Customer Service Executive
Adj joined the Healthcare Trust Team in November 2021. She previously worked in Events and Hospitality in London and lives locally in Tunbridge Wells with her husband and two young girls.
Her role mainly involves working closely with healthcare providers and their accounts.
When she isn’t camping and living it up at summer festivals you can find Adj, foraging and picking wild berries to make weird and wonderful things to eat and drink, walking friends dogs and her all time favourite pastime ‘belting a power ballad down her karaoke machine’.
Karen Murray
Customer Service Executive
Karen joined the Medical Industry team in January 2023 after spending many years in the Education sector. Her role involves offering help and support to members. She has a teenaged son and has watched pretty much all the Marvel and DC movies with him! Molly the Pug, the family dog, loves her sausage treats! Karen enjoys gardening and spending time in it, along with landscape Oil painting when time allows. She is an avid avoider of any sort of exercise and always has a bottle of Sauvignon Blanc in the fridge at the ready. Karen’s bucket list includes Gorilla trekking in Uganda.
Rosie Delaney
Client Relations Executive
Rosie joined MIA in January 2023. This was a big career change from previously owning a restaurant and food truck! Prior to the she has experience as a Medical Secretary for a private hospital. Rosie lives locally in Tunbridge Wells with her two-year-old son, Oscar, and loves spending time going on adventures with him. She also loves crafts and makes and sells jewellery in her spare time. Rosie is partial to a frozen margarita and delicious food with friends.
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