Meet the MIA Team
If you’ve ever dealt with us, then you know the MIA Team are obsessed with providing the highest standards of service possible. Meet our Team below...
Theresa Petty
Managing Director
Theresa starter her journey in the healthcare sector back in 2016 at Wellards as a Support Executive, before moving into the NHS as a Senior Administrator. In 2018, she joined MIA as a Customer Service Executive, and has been lucky enough to grow with the company ever since. Today, she is proud to be Mannaging Director.
Her time at MIA has been shaped by a deep understanding of our operations, a commitment to continuous improvement, and a passion for delivering exceptional service. I am especially proud of the work we have done to enhance customer experiences and support the strategic growth of the business.
As Managing Director, she leads with a people-first mindset, striving to balance innovation with purpose, while staying true to the values that make MIA what it is.
Outside of work, Theresa enjoys travelling, long coastal walks, getting lost in a good book, and spending time with her family. In February this year, she became a grandmother for the first time and is cherishing every moment of this new chapter.
Belinda Walter
Chief Operating Officer
Belinda started at Wellards in 2013 and began supporting the MIA service not long after joining. As MIA grew, she got involved in more areas of the service, including card annual renewals and training revalidations, as well as assisting with the all-important invoicing! Like others on the team, she moved with MIA when it was taken over by Medical Industry Ltd and now ensures the smooth running of the invoicing function. Her previous experience as an event manager means she remains organised and focused at all times.
When she is not at work or being a school-run mum, Belinda enjoys reading, going on long walks with the family and the odd bit of baking when time allows.
Nicola Howard
Client Relations Manager
Nicola has worked in the healthcare industry for over 20 years wearing many different hats, including publishing, conferences and data analytics. Whilst working for Binley’s/Wilmington Healthcare, Nicola joined the Wellards team and in June 2018 began working for Medical Industry Ltd.
Her main role is to develop relationships with medical product and pharma companies, promoting Medical Industry’s expertise in providing all types of training for these companies, working on a variety of bespoke and more general requirements, such as MIA. In her spare time, Nicola spends as much time as possible in Montenegro and whilst in England, she is an avid cook who also loves photography.
Tanya Willingham
Senior Customer Service Executive
Tanya joined the Medical Industry team in November 2023 after spending 9 years in customer services in the medical devices industry.
If she isn’t running around after her 2 young daughters she’ll be in the gym or enjoying a long walk with her new puppy Beau!
She loves a good cup of tea and an occasional red wine and enjoys trying out new places to eat.
Laura Cull
Senior Healthcare Account Manager
Laura has worked in the healthcare industry for the last 15 years, starting in the healthcare research sector with Medicys Ltd and then joining the MIA team under Wellards before transferring to Medical Industry in 2017.
Her role mainly involves working closely with healthcare providers and their accounts, although she can sometimes be found working in other areas of the business with cardholders and developing MIA.
Laura is an avid watersports fan and can be found in, around or even under the water from swimming to paddleboarding to kayaking and even scuba diving! When she's not in the water she can be found on two wheels, cycling around the forest trails where she lives in the New Forest or helping the local Scout Group as a Team Member and as a Trustee on the Board of Trustees.
Tom Rees
Senior Healthcare Account Manager
Tom joined the MIA team in October 2019 and, true to form, hasn’t really sat still since.
Initially joining the Customer Service Team, Tom’s role included providing support to cardholders and companies, helping them to become MIA Compliant.
From here, Tom took a Senior role, helping the Leadership Team put in place policies across the department.
Tom then bounced over to the Hospitals Team and now works directly with NHS and Private Healthcare Providers across the UK, training staff to use the MIA System, and working with Procurement, Supply Chain and Finance professionals to expand the use of MIA to different departments and new hospitals.
With a background in digital marketing and business administration, Tom is always thinking creatively, and as such has helped with MIA’s social media platforms, and has played a role in simplifying some of our internal processes.
Outside of work, Tom enjoys spending time with close friends and family, and can usually be found out for dinner/drinks on a rooftop, or on the sofa with his dog, Tipsy (Tom’s dog’s name, not his state) watching terrible reality television.
Rosie Delaney
Client Relations Executive
Rosie joined MIA in January 2023. This was a big career change from previously owning a restaurant and food truck! Prior to that she has experience as a Medical Secretary for a private hospital.
Rosie lives locally in Tunbridge Wells with her two-year-old son, Oscar, and loves spending time going on adventures with him. She also loves crafts and makes and sells jewellery in her spare time. Rosie is partial to a frozen margarita and delicious food with friends.
Alysha Strain
Sales Executive
Alysha joined MIA in December 2024 as a Sales Executive, bringing great experience in sales and business development, having worked previously in both real estate and retail. Alysha loves staying active and starts most of her mornings at the gym. A huge dog lover, she adores spending time with her three furry companions. Outside of work and fitness, she treasures quality time with her younger siblings—whether it’s a fun-filled day trip to the zoo or baking cookies and cupcakes for a cosy movie night at home.
Caren Farrow
Accounts Assistant
Caren joined MIA in July 2024. She now works under Belinda in the Accounts Department. She has over 30 years of an accounts background.
Caren has twin daughters Imogen and Kirra who have filled her life with joy over the past 25 years. She is a social butterfly and loves nothing more than having a few glasses of wine with friends, the odd day up to London or a tasty meal at her favourite restaurants.
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Karen Murray
Customer Service Executive
Karen joined the Medical Industry team in January 2023 after spending many years in the Education sector. Her role involves offering help and support to members. She has a teenaged son and has watched pretty much all the Marvel and DC movies with him! Molly the Pug, the family dog, loves her sausage treats! Karen enjoys gardening and spending time in it, along with landscape Oil painting when time allows. She is an avid avoider of any sort of exercise and always has a bottle of Sauvignon Blanc in the fridge at the ready. Karen’s bucket list includes Gorilla trekking in Uganda.
Juliet Shergold
Customer Service Executive
Juliet joined MIA in September 2024 having previously worked in sales and customer relations for both the education and travel sector.
She has three teenage sons who whilst not at work, keep her busy along with the very much-loved family dog, Pepper, their Jack Russel who loves long walks and to dig holes in the garden. Juliet loves to spend time with her family camping in the Jurassic Coast and Cornwall and also taking the kayak out on the river. Her favourite past time is going to the beach.
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