Meet the MIA Team
If you’ve ever dealt with us, then you know the MIA Team are obsessed with providing the highest standards of service possible. Meet our Team below...
Theresa Petty
Managing Director
Theresa joined MIA in 2016 as Customer Service Executive and has since grown into her current role as Managing Director. Her journey through the business has been driven by a deep understanding of our operations, a commitment to continuous improvement, and a passion for delivering exceptional service.
Throughout her time at MIA, Theresa has played a key role in enhancing customer experiences, streamlining internal processes, and supporting the company’s strategic growth. Now, as Managing Director, she leads with a people-first mindset—balancing innovation with a strong sense of purpose to ensure MIA continues to evolve while staying true to its core values.
Outside of work, Theresa enjoys travelling, long walks by the sea, getting lost in a good book, and spending quality time with her family. She’s also recently become a grandmother for the first time—a role she treasures deeply.
Belinda Walter
Chief Operating Officer
Belinda started at Wellards in 2013 and began supporting the MIA service not long after joining. As MIA grew, she got involved in more areas of the service, including card annual renewals and training revalidations, as well as assisting with the all-important invoicing! Like others on the team, she moved with MIA when it was taken over by Medical Industry Ltd and now ensures the smooth running of the invoicing function. Her previous experience as an event manager means she remains organised and focused at all times.
When she is not at work or being a school-run mum, Belinda enjoys reading, going on long walks with the family and the odd bit of baking when time allows.
Nicola Howard
Client Relations Manager
Nicola has worked in the healthcare industry for over 20 years wearing many different hats, including publishing, conferences and data analytics. Whilst working for Binley’s/Wilmington Healthcare, Nicola joined the Wellards team and in June 2018 began working for Medical Industry Ltd.
Her main role is to develop relationships with medical product and pharma companies, promoting Medical Industry’s expertise in providing all types of training for these companies, working on a variety of bespoke and more general requirements, such as MIA. In her spare time, Nicola spends as much time as possible in Montenegro and whilst in England, she is an avid cook who also loves photography.
Tanya Willingham
Senior Customer Service Executive
Tanya joined the Medical Industry team in November 2023 after spending 9 years in customer services in the medical devices industry.
If she isn’t running around after her 2 young daughters she’ll be in the gym or enjoying a long walk with her new puppy Beau!
She loves a good cup of tea and an occasional red wine and enjoys trying out new places to eat.
Laura Cull
Senior Healthcare Account Consultant
Laura has worked in the healthcare industry for the last nine years, starting in the healthcare research sector with Medicys Ltd and then joining the MIA team under Wellards before transferring to Medical Industry in 2017.
Her role mainly involves working closely with healthcare providers and their accounts, although she can sometimes be found working in other areas of the business with cardholders and developing MIA.
Laura is an avid scuba diver and is often found diving all year round in the UK. She has just started to take up running and exploring the forest trails where she lives in the New Forest.
Tom Rees
Senior Healthcare Account Manager
Tom joined the Medical Industry team in October 2019 having spent 4 years in the private dental industry, specifically focusing on marketing and business administration. Bobby our Office Dog, and Tom’s bios could almost be the same, with Tom also offering a warm welcome to anyone entering the office with food or treats.
Initially joining the Customer Service Team, Tom’s role included providing support to cardholders and companies; processing ID cards, training setups and uploading credentials. From here, Tom took a Senior role, helping the Leadership Team put in place policies across Customer Service. Fancying a change, Tom then branched over to the Trust side of the business, and now works directly with NHS Healthcare Providers on access requirements for external representatives.
When not at work, Tom can be found in (m)any of the local pubs or on his sofa, watching a number of television programmes that Belinda & Theresa have recommended.
Rosie Delaney
Client Relations Executive
Rosie joined MIA in January 2023. This was a big career change from previously owning a restaurant and food truck! Prior to that she has experience as a Medical Secretary for a private hospital.
Rosie lives locally in Tunbridge Wells with her two-year-old son, Oscar, and loves spending time going on adventures with him. She also loves crafts and makes and sells jewellery in her spare time. Rosie is partial to a frozen margarita and delicious food with friends.
Alysha Strain
Sales Executive
Alysha joined MIA in December 2024 as a Sales Executive, bringing great experience in sales and business development, having worked previously in both real estate and retail. Alysha loves staying active and starts most of her mornings at the gym. A huge dog lover, she adores spending time with her three furry companions. Outside of work and fitness, she treasures quality time with her younger siblings—whether it’s a fun-filled day trip to the zoo or baking cookies and cupcakes for a cosy movie night at home.
Caren Farrow
Accounts Assistant
Caren joined MIA in July 2024. She now works under Belinda in the Accounts Department. She has over 30 years of an accounts background.
Caren has twin daughters Imogen and Kirra who have filled her life with joy over the past 25 years. She is a social butterfly and loves nothing more than having a few glasses of wine with friends, the odd day up to London or a tasty meal at her favourite restaurants.
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Karen Murray
Customer Service Executive
Karen joined the Medical Industry team in January 2023 after spending many years in the Education sector. Her role involves offering help and support to members. She has a teenaged son and has watched pretty much all the Marvel and DC movies with him! Molly the Pug, the family dog, loves her sausage treats! Karen enjoys gardening and spending time in it, along with landscape Oil painting when time allows. She is an avid avoider of any sort of exercise and always has a bottle of Sauvignon Blanc in the fridge at the ready. Karen’s bucket list includes Gorilla trekking in Uganda.
Juliet Shergold
Customer Service Executive
Juliet joined MIA in September 2024 having previously worked in sales and customer relations for both the education and travel sector.
She has three teenage sons who whilst not at work, keep her busy along with the very much-loved family dog, Pepper, their Jack Russel who loves long walks and to dig holes in the garden. Juliet loves to spend time with her family camping in the Jurassic Coast and Cornwall and also taking the kayak out on the river. Her favourite past time is going to the beach.
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