Cardholder FAQs

Medical Industry Accredited (MIA) is a credentialing service for healthcare settings and industry representatives.  It allows representatives to demonstrate they are professionally competent and appropriately qualified to interact within healthcare settings. In addition, healthcare providers can be in control of who is on-site and that individuals have the relevant credentials for their visit. 

MIA Members hold an ID card which allows them to register site visits in advance with healthcare providers who are using the MIA service.

MIA works with the Life Sciences Industry (LSI) National Credentialing Register to enhance the national standard level of training for industry representatives.

It is a mandatory requirement of MIA healthcare providers (which represent the majority of NHS Trusts) that MIA Members are also registered with the LSI National Credentialing Register.  Successful registration allows MIA Members to hold a combined MIA/LSI ID card giving them the ability to register their healthcare provider visits online via the MIA appointment system.

  • Membership of the Register (subject to meeting the LSI tier requirements).
  • A MIA ID card.
  • Access to make appointments and visit hospitals at all LSI tier levels.
  • Full smartphone app functionality, including contactless check-in at hospitals.
  • Administration of your data.
  • Expiry reminders, training matrix (your online dashboard) support, reports, transfers, DBS and vaccination data uploads, etc.
  • Free training manager (administrator) access to data.
  • Webinars coaching users through the LSI National Credentialing Register process and beyond.
  • Helpdesk provision.
  • Software and interfaces in the hospitals so that the service can remain free to the NHS and private healthcare.
  • Access to a growing list of 45 complementary online training courses with full reporting and auto uploading to the Register.
  • E-learning for the Register tiers, plus additional areas as requested by customers or stipulated by the LSI.

The current 2023 annual fees are as follows:

MIA Membership: £105 + VAT per person

LSI Registration: £20 VAT exempt per person

Click here to Register.  If you have any questions, contact or call 01732 920 900.

12 months from date of purchase/set-up/renewal.

MIA Membership is renewed annually.

Please note that the MIA Membership expiry date will often differ from your ID card expiry date and it is your MIA Membership expiry date that is used to determine your annual renewal date.


Tier X is a transitional Tier which demonstrates an individual is working towards meeting LSI National Credentialing Register standards.

All new MIA Members are initially identified at Tier X and will receive a digital Tier X ID card which will be superseded by a physical ID card (showing Tier 1, 2 or 3) once Register standards are met.

Please check the Tier requirements here.

You will need to select the Tier most appropriate to your role.

For further guidance, contact your company’s Training Manager or HR department.

In the unlikely event of an official complaint, having your home address will ensure the LSI Register can still make contact to resolve, even if you have left your original company.

Contact your HR department who can arrange this for you. 

If this is not an option, you can find a list of umbrella companies that can be used to apply for a DBS via this link:

Contact your GP surgery to request a copy of your immunisation record and upload this to your LSI application form. 

If you are unable to locate your GP records, you can upload a serology report proving your immunity.

After a full course of three vaccinations to protect against Hepatitis B, immunity is normally lifelong. However, five-year boosters are recommended for anyone thought to be at continuing risk of infection such as healthcare workers.

Once you have completed and submitted your LSI application form (for a new/renewed ID card), it will be processed within 3 working days of receipt. 

Please ensure you submit your application in plenty of time before you need to register a visit as applications cannot be processed on demand (since the appropriate checks need to be completed).

Once accepted onto the LSI Register, you will be notified via email and an ID card will generate automatically.  A digital version will be available for you to download. 

Hard copy ID cards are usually posted to your company’s Head Office and can take up to 10 working days to arrive. If you have still not received your ID card after 10 working days, please check first with your Head Office before contacting for further assistance.

12 months from date of acceptance onto the LSI National Credentialing Register.

Please note the expiry date on your ID card will usually differ from your MIA Membership expiry date. 

Inform your training manager or HR department first so they can contact and authorise us to re-issue a new ID card within 10 working days. For urgent requests, we may be able to provide a digital version sooner.

Note the replacement ID card will have a different ID number.

Replacement ID cards are charged at £30 + VAT each.

For further assistance, contact

Please refer to our short guide here

When you register a site visit, the hospital/trust credentials are displayed alongside your own. If you are missing information, you’ll see a cross (“X”).

If you have your ID number, you can download & login to the MIA app. The app will allow you to hold a digital copy of your card on your mobile device, as well as register healthcare provider visits.

  • If you have an Apple phone, please click here to download the app.
  • If you have an Android phone, please click here to download the app.

Please check the Latest Updates page for guidance. 

In addition, we regularly send an update email to MIA Members.  We recommend adding as a trusted email contact in order to receive further news.

Email with your transfer request including the names of your new and previous employer.

Please note that we will need authorisation from your new company in order to process the transfer.

Overseas registrants can apply in the same way and use their own documentation as appropriate (e.g. non-UK criminal record checks will be considered)


For any further assistance, email or call 01732 920 900.
Our business hours are Monday-Friday 9am - 5pm, closed for lunch between 1pm and 2pm.

* Please note you will still be able to leave a voice message so our staff can contact you on their return.