Cardholder FAQs

Medical Industry Accredited (MIA) is a credentialing service for healthcare settings and industry representatives.  It allows representatives to demonstrate they are professionally competent and appropriately qualified to interact within healthcare settings. In addition, healthcare providers can be in control of who is on-site and that individuals have the relevant credentials for their visit. 

MIA Members hold an ID card which allows them to register site visits in advance with healthcare providers who are using the MIA service.

🪪 MIA ID Card
Your physical and digital proof of accreditation, recognised across MIA-participating healthcare sites.

🏥 Seamless Hospital Access
Book appointments and visit hospitals at all MIA Membership levels with ease.

📱 Full App Functionality
Use the smartphone app for contactless check-ins, live access to your profile, and visit registration.

📊 Your Personal Dashboard
Includes expiry reminders, training matrix, DBS uploads, vaccination data, transfer management, and more.

👥 Admin Access for Managers
Training managers get free access to view and manage staff data.

🎓 Training & E-learning

• Access 45+ complementary online training courses, auto-uploaded to the MIA Register

• E-learning tailored to membership levels, with extra modules based on customer needs

🧑‍🏫 Webinars & Support
Regular webinars guide you through the MIA process. Plus, dedicated helpdesk support when you need it.

🔗 Hospital Integration
Our software and interfaces are used in hospitals, allowing the service to remain free to the NHS and private healthcare.

The current annual fee for 2025 is:

👉 MIA Membership: £140 plus VAT per person
This covers access to all standard features, including your ID card, app functionality, hospital visit booking, support, and training resources.

✅ Ready to get started?

👉 Click here to register

If you have any questions, feel free to email us at help@miaweb.co.uk or call us on 01732 920 900. We're here to help.

Your MIA Membership is valid for 12 months from the date of purchase, set-up, or renewal.

Please note:
Your MIA Membership expiry date and your ID card expiry date may differ. Here’s why:

• 🗓 MIA Membership expiry:
  12 months from the date you were added to our system.

• 🪪 MIA ID card expiry:
  12 months from the date your ID card was issued, following submission and approval of your profile form.

🎓 MIA Training Courses – Valid for 2 Years

• MIA training courses are valid for 2 years from the date they’re completed.
• If one or more of your training courses expires, you’ll have 14 days to retake the course(s) and remain compliant.
• ⛔ If the training isn’t renewed within 14 days, your account will become inactive. You will not be able to book appointments or access your account until the training is updated.

Review the MIA Membership Level Requirements
👉 Click here to check the MIA Membership level requirements and ensure you meet the criteria for your role.

Choose the Right Membership Level
✅ Select the membership level that best aligns with your current role and responsibilities.

Need Help? Get in Touch!
📞 For personalised guidance, reach out to your company’s Training Manager or HR department.

Arrange Through Your HR Department
📞 Contact your HR department to arrange this for you quickly and easily.

Alternative Option Available
🔍 If that’s not possible, you can find a list of approved umbrella companies to apply for a DBS check here:
👉 Find a DBS umbrella body: https://www.gov.uk/find-dbs-umbrella-body

Request Your Immunisation Record
🏥 Contact your GP surgery to request a copy of your immunisation record.

Upload to Your Profile
📤 Once received, upload the record to your profile form to complete your submission.

Alternative Option
🧪 If you're unable to access your GP records, you can upload a serology report as proof of immunity instead.

Hepatitis B Vaccination and Immunity
💉 After completing a full course of three Hepatitis B vaccinations, lifelong immunity is generally expected.

Booster Recommendations for Healthcare Workers
🔄 However, five-year boosters are recommended for individuals at ongoing risk of exposure—such as healthcare worker.

What You Should Do
✅ If you work in a healthcare setting, check your vaccination records and speak to your occupational health team or GP about whether a booster is needed.

✅ Submit Your Application
Complete and submit your application form for a new or renewed ID card. Once submitted, it will be processed within 15 minutes.

⏰ Apply Early
Make sure to submit your application in plenty of time before your planned visit. Applications cannot be processed on demand, as background checks must be completed first.

📧 Check Your Email
You’ll be notified by email once your application is approved. A digital version of your ID card will be available to download right away.

📮 Wait for Your Hard Copy
Hard copy ID cards are posted to your company’s Head Office and may take up to 10 working days to arrive.

📨 Still Waiting After 10 Days?
If your card hasn’t arrived after 10 working days, check with your Head Office first. If they haven’t received it, contact us at help@miaweb.co.uk.

📅 Know Your Membership Term

Your MIA Membership is valid for 12 months from the date your account was set up.

🪪 Check Your ID Card Expiry Separately

The expiry date on your ID card may not match your MIA Membership expiry date, always check both if you are unsure.

📢 Report Lost or Damaged ID Cards
Inform your Training Manager or HR Department first. They will need to contact us to authorise a replacement.

🔁 Replacements - Takes Up to 10 Days
Once authorised, a new ID card will be issued within 10 working days. For urgent cases, we may be able to send a digital version sooner.

🔄 New Card, New ID Number
Your replacement ID card will have a different ID number than the original.

💷 Replacement Fee
Each replacement card costs £30 plus VAT.

📨 Need Help?
Email us at help@miaweb.co.uk for any questions or further support.

Please refer to our short guide here. 

You can find the full list of hospitals covered by MIA here. 🔗

📋 Credential Check
When you register a site visit, the hospital or trust’s credential requirements are displayed alongside your own.

❌ Missing Information
If any required details are incomplete, a red ❌ will appear to highlight what needs your attention.

📱 MIA App Access
If you have your MIA ID number, you can download and log in to the MIA app. This allows you to keep a digital copy of your ID card on your mobile device and register visits to healthcare providers.

📲 iOS Devices
Click here to download the app from the Apple App Store.

📲 Android Devices
Click here to download the app from the Google Play Store.

📧 Email help@miaweb.co.uk with your transfer request, including:

• 🏢 Name of your new employer
• 🏢 Name of your previous employer

⚠️ Please note: We will need ✅ authorisation from your new company in order to process the transfer.

🌍 Overseas Applicants
Registrants based outside the UK can apply in the same way as UK applicants.

We accept relevant supporting documents, including non-UK criminal record checks where appropriate.