Frequently Asked Questions - Healthcare Provider

FAQS Cardholder

How do I open an account or find out more about MIA?

To open an account with us or arrange a presentatation on the benefits of the system is very straightforward and easy, simply contact or call 01732 920 900


How much does it cost to open an account?

MIA is a free service, from setup to training, and to ongoing account management there are no costs to healthcare providers


I have lost our account login information where can I reset this?

For account login information simply contact or call 01732 920 900 to arrange this for you.


How can I update any of our account entry information or policy documents?

To make any account amends is a straightforward process, simply contact or call 01732 920 900 with the amends you would like to make and we will process these for you.


How can I arrange some training for our staff?

If you would like some training on the system for you or your staff we are able to offer a variety of training options; face-to-face sessions, videos, webinars or telephone conferences.  Please contact or call 01732 920 900

How do I set up QR Code Check In?

With our new mobile App representatives are able to check in by scanning a QR Code. Providing the cardholder meets the required credentials they can just scan the code and it will timestamp when they have entered the department. 

If you would like to organise QR Code Posters or find our more information about our App please contact or call 01732 920 900

How do I sign up and recieve the account bulletins or automatic topline reports?

To sign up for thses emails please contact or call 01732 920 900



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