Frequently Asked Questions - Cardholder

FAQS Healthcare Provider

As hospitals are starting to close doors to representatives we have created a document with the "Latest Updates" for you which also includes the contacts at the trusts that enquiries need to be sent to.
We will continue to keep you informed via email as well as on the updated list - please make sure you add as trusted email in order to receive any further news.

How do I get a  LSI National Credentialing Register card?

Simply contact our offices on 01732 920 900 or email our support team on for full details on how to register.
Our normal business hours are Monday-Friday 9am - 5pm.

How long is my MIA Membership valid for?
MIA Membership is valid for 1 year from the date of purchase which can be renewed 2 months prior to expiry.

What do I do if I have lost my card?
  • In the first instance you should let your training manager/HR manager know so that they can inform us to issue you a new card. We should be able to reissue a new card to you within 10 working days.
  • If a new card is needed urgently, we may be able to provide you with an electronic version to use. Please note that the cost of a replacement LSI National Credentialing Register card is £30 plus VAT.
  • Email us to request a replacement card.


Where is my ID card?

  • Once your account has been set up/transferred and you have supplied/taken the relevant training along with a photo for your ID card we will post your card to your head office address within 10 working days.
  • Request a PDF copy of your card whilst you wait for the hard copy to arrive.


How do I register a site visit?

The process is quick and easy. Please take a look a look at our short guide here


How do I know which trusts/hospitals I need to pre-register at?

You can find the full list of hospitals covered by MIA here.


Why do I need credentials?

Healthcare providers in recent years have had to ensure that there are proper robust safe guards in place when protecting patients, especially those who are vulnerable such as older and younger people.

You can find the full list of requirements of credentials and healthcare provider policies here

As a standard, most sites are requesting that visitors have a DBS certificate and a Hepatitis B vaccination uploaded onto their profiles (when visiting theatres in particular), so that they can ensure the health and safety of not only their patients, but visitors too. 

For further information on the Hep B inoculation requirement please click here

Which trusts require Hepatitis B and DBS credentials?

When you register a site visit on the portal the hospital/trust credentials are displayed alongside your own. If you are missing information, it will be highligted with a cross (“X”).


How do I update my profile with credentials?

The process is simple - you can upload your documents onto your profile by clicking here.

Disclosure and Barring Service (DBS):

Please provide a copy of your certificate (scan or photo) to confirm the following details:

•  Basic, standard or enhanced

•  Date issued

•  Certificate number

Hepatitis B vaccinations:

Please provide a copy of your immunisation record (scan or photo) showing dates immunisations received – you can request this from your GP surgery. Please confirm if Hepatitis B positive or negative.


How can I apply for an Enhanced DBS?

You can find a list of umbrella companies that can be used to apply for a DBS via this link.

Alder Hey Children’s NHS Foundation Trust  in Liverpool specialise in the care of sick and sometimes, vulnerable children and the protection of these patients is paramount.  If you visit Theatres at this hospitals you will need an Enhanced DBS check.  We have produced the following document to help assist cardholders gain this check.


How long is my Hepatitis B vaccination valid for?

After a full course of three vaccinations to protect against Hepatitis B, immunity is normally lifelong. However, five-year boosters are recommended for anyone thought to be at continuing risk of infection such as healthcare workers. 


MIA app
  • Once you have your ID number, you can download & login to the MIA phone app. 
  • The app will allow you to hold a digital copy of your card on your phone, as well as register visits to trusts.
  • If you have an Apple phone, please click here to download the app.
  • If you have an Android phone, please click here to download the app.



Get the free MIA app