Frequently Asked Questions

How do I get a MIA card?

To apply for a MIA card please call us on 01732 920 900 or email miahelp@medicalindustry.co.uk. You will need a photo ID, proof of inoculations and DBS checks as applicable, plus proof of passing a valid accredited training course with an online provider such as Medical Industry Ltd (www.medicalindustry.co.uk) or Wilmington Healthcare (info@wilmingtonhealthcare.com) or by providing evidence that you already hold a valid accredited training qualification such as those provided by the European Operating Room Nurses Association or ABHI-approved in-house training.

 

I’ve lost my MIA card, what do I need to do?

In the first instance you should let your training/HR manager know so that they can inform us to issue you a new card. We should be able to issue a new card to you within 10 working days. 

Please note that the cost of a replacement card is £18 plus VAT.

If you have a valid MIA card, you can request a free PDF copy of your card via email.


How long does a card last for?

A card lasts for 12 months. We automatically renew cards every 11 months so that you will never be without a card, ensuring that there is a smooth transition from your old card to your new one.

 
How much does a card cost?

Cards cost £18 plus VAT per annum per person.

 
How do I register a site visit?

The process is quick and easy. Please take a look a look at our short guide: How to register a site visit using your MIA card [PDF].

 
How do I know which trusts/hospitals I need to pre-register at?

We have listed all the implemented healthcare providers in the Participating organisations section of this website. 
 

Why do I need credentials?

Healthcare providers in recent years have had to ensure that there are proper robust safe guards in place when protecting patients, especially those who are vulnerable such as older and younger people. As a standard, most sites are requesting that visitors have a DBS certificate and a Hepatitis B vaccination uploaded onto their MIA profiles (when visiting theatres in particular), so that they can ensure the health and safety of not only their patients, but visitors too.

 
Which trusts require Hepatitis B and DBS credentials?

When you register a site visit on the portal the hospital/trust credentials are displayed alongside your own. If you are missing information, it will be highligted with a cross (“X”). 

 
How do I update my profile with credentials?

The process is simple - email miahelp@medicalindustry.co.uk with the information below and we will update your profile for you:

Disclosure and Barring Service (DBS):

Please provide a copy of your certificate (scan or photo) to confirm the following details:

•  Basic, standard or enhanced

•  Date issued

•  Certificate number

Hepatitis B vaccinations:

Please provide a copy of your immunisation record (scan or photo) showing dates immunisations received – you can request this from your GP surgery. Please confirm if Hepatitis B positive or negative.


How long is my Hepatitis B vaccination valid for?

After a full course of three vaccinations to protect against Hepatitis B, immunity is normally lifelong. However, five-year boosters are recommended for anyone thought to be at continuing risk of infection such as healthcare workers. 

Please contact us if you have any questions: miahelp@medicalindustry.co.uk or call 01732 920 900